1. Shipment Processing Time

All orders are processed and dispatched within 3-5 working days.

• Orders are not shipped or delivered on weekends or holidays.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

• If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

We strive to get your alcohol-free spirits to you as quickly and safely as possible.

• Delivery delays can occasionally occur due to carrier issues or unforeseen circumstances.

• “Working Days” refers to Monday through Friday, excluding UK Bank Holidays.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has dispatched containing your tracking number(s). The tracking number will be active within 24 hours.

4. Damages and Issues

Halal Mixology is committed to ensuring your products arrive in perfect condition.

If your order arrives damaged, please save all packaging materials and damaged goods and contact us immediately.

• Reporting Window: You must report damaged or defective items within 7 working days of receipt to be eligible for a replacement or refund.

• Resolution: Upon verification of the damage, we will arrange a replacement or refund within 7 working days.

5. International Shipping Policy

We currently ship to addresses within the United Kingdom. (If you plan to ship internationally, you can add: “For international shipping inquiries, please contact us at Info@halalmixology.com for a custom quote.”)

6. Incorrect Shipping Addresses

It is the customer’s responsibility to ensure the shipping address provided is correct. We are not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, redelivery fees may apply.

7. Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

• Return Window: 7 working days from the date of receipt.

• Refund Processing: 7 working days after inspection of the returned item.

8. Contact Us

If you have any questions about the shipment of your order, please contact us:

• Email: Info@halalmixology.com

• Phone: +44 07436356121

• Address: 173, West Street, G5 8BN, Glasgow, Scotland